• How do I register?
• What is my user ID & Password?
• Where is my order?
• What are my payment options?
• How do I place an order?
• Do I need to have an account to order from you?
• What is your shipping policy?
• How do I use my tax exempt status?
• What is your Return/Exchange policy?
• How do I make a return?
• When will my order be billed to my credit card?
• What do I do if I receive damaged items?
• How do I sign up to receive a catalog?
• How do I get taken off your mailing list?
• How do I enter a PO Number?
• Is there a retail store I can go to?
• What is the warranty on your products?
• How many days does it take to receive my item(s)?
• What if the picture does not match the product attributes?

A. Zoro Tools accepts Visa, MasterCard, American Express and Discover. PayPal and Google Wallet are available at Cart Checkout.

A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the  Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you'll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence – the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 855‑BUY‑ZORO (855‑289‑9676).

A. You do not need an account to order from us. You do need to register which is really easy. We just need your email address and password and you are on your way to ordering from Zoro Tools.

A. A $5 shipping and handling fee is charged on orders totaling less that $50 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax.

Shipping Policy Exceptions: Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Zoro Tools only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. Zoro Tools does not ship to PO Box addresses.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments. Zoro Tools exclusively ships via ground. We do not ship via air.

A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include name of the organization that purchased the items.

How to submit this information

First, place your order through our website or with one of our customer service agents. After you’ve received your shipment confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our NEW fax number is 855‑FAX‑ZORO (855‑329‑9676).

Alternatively, you can scan your certificate and send it to us at askZoro@zorotools.com.

In either case, please include the following:

• Your order number
• E-mail address
• Acceptable proof of your exempt status (as outlined above)
• The name of the organization that purchased the items
• Mark your fax “Attn: Zoro Tools Tax Exempt” or your email “Tax Exemption Request”

^*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.

A. If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. (CST).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Zoro Tools without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any
credit due.

A. Just pick up the phone and call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. (CST).

They will walk you through the process and provide a shipping label for the return.

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.

A. We would rather this never happened, but if it does, call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). We will arrange for a full refund or exchange and give you instructions for returning the item.

A. Right now, Zoro Tools’ FULL CATALOG is our website. So, you have full access to it all the time.

To request our Top Products Guide, please click here and fill out the form. Catalog requests may take up to 3 weeks to fulfill so we have also included a pdf version of the catalog to download.

In addition, you will automatically be placed on the mailing list once you buy from Zoro Tools.

A. Recipients of our e-mail marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe instructions located at the bottom of the message or by sending a request with “unsubscribe” in the subject line to askZoro@zorotools.com.

A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!

A. Sorry, no. You can only reach Zoro Tools on the internet or by calling us at 855‑BUY‑ZORO (855‑289‑9676).

A. Zoro Tools warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by Zoro Tools to be defective in material or workmanship and returned to Zoro Tools shipping costs prepaid will, at Zoro Tools' option, be repaired or replaced or the purchase price refunded.

For information on a specific manufacturer’s warranty, please contact Zoro Tools at 855-BUY-ZORO (855-289-9676).

A. Your item(s) will generally ship within one business day. Depending on your location, you should receive your item within
3–7 business days.

A. While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.