FAQ’s
Click on the hyperlinked questions to view the specific answer.
What is my user ID & Password?
Do I need to have an account to order from you?
How do I use my tax exempt status?
What is your Return/Exchange policy?
When will my order be billed to my credit card?
What do I do if I receive damaged items?
How do I sign up to receive a catalog?
How do I get taken off your mailing list?
Is there a retail store I can go to?
What is the warranty on your products?
Zoro Tools accepts Visa, MasterCard, American Express and Discover. PayPal and Google Checkout are available at Cart Checkout.
To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the
features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number
that you want to buy. Click the Add to Cart button.
Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the 
Cart
button at the top of the website.
We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the
website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence – the buttons
will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you
very shortly.
For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us
at 855-BUY-ZORO (855-289-9676).
Do I have to have an account to order from you?
You do not need an account to order from us. You do need to register which is really easy. We just need your email address and
password and you are on your way to ordering from Zoro Tools.
A $5 shipping and handling fee is charged on orders totaling less that $50 before tax and shipped to one address within the
continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or
more before tax.
Shipping Policy Exceptions: Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will
apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier
must be paid by the customer. Fuel surcharges may be applied.
Zoro Tools only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations
will not be processed. Zoro Tools does not ship to PO Box addresses.
UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments. Zoro Tools exclusively ships via ground.
We do not ship via air.
How do I use my tax exempt status?*
Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof
of your exempt status for the state where the items will be shipped.
The documentation submitted should include name of the organization that purchased the items.
How to submit this information
First, place your order through our website or with one of our customer service agents. After you’ve received your shipment
confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is
847-247-7671.
Alternatively, you can scan your certificate and send it to us at askZoro@zorotools.com.
In either case, please include the following:
Your order number
E-mail address
Acceptable proof of your exempt status (as outlined above)
The name of the organization that purchased the items
Mark your fax “Attn: Zoro Tools Tax Exempt”. Mark your email “Tax Exemption Request”
*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.
What is your Return/Exchange policy?
If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange
(provided the product is undamaged). Return documentation should clearly specify credit or exchange.
Returned items must be in the original packaging.
All returns must include a return authorization (RA) number that can be obtained by contacting our Tools Customer Service
Department at 855-BUY-ZORO (855-289-9676). Our customer services hours are Monday through Friday from 7:00 a.m. to
5:00 p.m. (CST).
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.
Returns received at Zoro Tools without a RA number may be assessed a 15% restocking (processing) fee that will be deducted
from any credit due.
Just pick up the phone and call our Customer Services Department at 855-BUY-ZORO (855-289-9676). Our customer service
hours are Monday through Friday from 7:00 a.m. to 5:00 p.m. (CST).
They will walk you through the process and provide a shipping label for the return.
When will my order be billed to my credit card?
Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock,
we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are
shipped to you as soon as they arrive in our warehouse.
What do I do if I receive damaged goods?
We would rather this never happened, but if it does, call our Customer Service Department at 855-BUY-ZORO (855-289-9676).
We will arrange for a full refund or exchange and give you instructions for returning the item.
How do I sign up to receive a catalog?
Right now, Zoro Tools’ catalog is our website. So, you have full access to it all the time. We are considering publishing a catalog
later on and it will be mailed to all of our customers. If that happens, you are on the mailing list once you buy from Zoro Tools.
How do I get taken off your mailing list?
Recipients of our e-mail marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe
instructions located at the bottom of the message or by sending a request with “unsubscribe” in the subject line to
askZoro@zorotools.com.
When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order.
In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is
there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this
field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!
Is there a retail store I can go to?
Sorry, no. You can only reach Zoro Tools on the internet or by calling us at 855-BUY-ZORO (855-289-9676).
What is the warranty on your products?
Zoro Tools warrants any product purchased for use in business or resale against defects in workmanship or materials under
normal use for a period of one year from the date of purchase. Any product determined by Zoro Tools to be defective in material
or workmanship and returned to Zoro Tools shipping costs prepaid will, at Zoro Tools’ option, be repaired or replaced or the
purchase price refunded.
For information on a specific manufacturer’s warranty, please contact Zoro Tools at 855-BUY-ZORO (855-289-9676).
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